Automate patient calls and messages

Automate patient calls and messages

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CHANNELS

CHANNELS

AI Call Assistant

Patients can speak to a human-sounding AI assistent

Smartly identify when a patient needs to speak to a nurse

Transcription of every call made

Create tasks for staff (e.g. call back patient who requires extra assistance)

Connect call with staff in real time

Easier tool for those that are less comfortable with technology

Reach patients at times more convenient to them

(e.g. early evening or weekend)

Reach patients that may have impaired eyesight

Multilingual

COMING SOON

Background

CHANNELS

AI Call Assistant

Patients can speak to a human-sounding AI assistent

Smartly identify when a patient needs to speak to a nurse

Transcription of every call made

Create tasks for staff (e.g. call back patient who requires extra assistance)

Connect call with staff in real time

Easier tool for those that are less comfortable with technology

Reach patients at times more convenient to them

(e.g. early evening or weekend)

Reach patients that may have impaired eyesight

Multilingual

COMING SOON

CHANNELS

CHANNELS

CHANNELS

Patient Portal

Customizable health history questions

Sign certain consents in advance

Pay bills online

COMING SOON

Highly secure with multi-factor authentication

Passwordless login makes it simple for patients to access

Responses directly integrate into Procision platform

Multilingual

COMING SOON

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Background
Background
Background

CHANNELS

CHANNELS

CHANNELS

Messaging

SMS and Email Communication

Use templates to send custom messages to patients

Schedule timing of messages (e.g. text patient 1 week before surgery)

Reach patients at times more convenient to them (e.g. early evening or weekend)

Create messaging workflows that maximize response rate (e.g., send a text followed by an email or another text if the first doesn't get a response)

BENEFITS

BENEFITS

BENEFITS

Reach more patients

Automation and more communication options results in more success for critical communication

2x

response vs

leading competitors

Focus only on calls that require your staff’s time

Most calls are routine. Procision can handle those. Your staff should spend most of their energy on the 10% of calls that are more complicated

Communicate with patients that speak

different languages

Works with your PM/EMR or ours

Save staff time

Reduce time your staff spends trying to call patients

Advanced reporting to monitor and improve operations and meet compliance needs

Reach patients when convenient for them

Many patients work during the day. Our platform can reach patients in the early evening and on weekends when your staff is at home.

Full customization

You control questions, scripts, communication schedules

Workflow

Choose the type of communication

Post Op Call

Health History

Pre-registration

Pre-Op Instructions

Appointment Reminders

Patient Electronic payments

Choose the type of communication

Post Op Call

Health History

Pre-registration

Pre-Op Instructions

Appointment Reminders

Patient Electronic payments

Choose the type of communication

Post Op Call

Health History

Pre-registration

Pre-Op Instructions

Appointment Reminders

Patient Electronic payments

Choose how you want to communicate with patients

Patient Portal

Communicate via our portal

SMS

Send a text message

Email

Communicate via email

AI Voice Agent

Communicate via AI call

Choose how you want to communicate with patients

Patient Portal

Communicate via our portal

SMS

Send a text message

Email

Communicate via email

AI Voice Agent

Communicate via AI call

Choose how you want to communicate with patients

Patient Portal

Communicate via our portal

SMS

Send a text message

Email

Communicate via email

AI Voice Agent

Communicate via AI call

Create custom templates

Pre-Operatory Instructions

Dear Patient,
Your upcoming procedure is scheduled for November 15, 2023, at 8:30 AM at Crest Surgery Center, 123 Wellness Drive, Suite 300. Avoid eating or drinking after midnight. Bring your ID, | insurance card, and a list of medications. Wear comfortable clothing. A nurse will call to confirm details. If you have questions, contact us at (555) 555-5555. We’re here to ensure a smooth experience.

Create custom templates

Pre-Operatory Instructions

Dear Patient,
Your upcoming procedure is scheduled for November 15, 2023, at 8:30 AM at City General Hospital, 123 Wellness Drive, Suite 300. Avoid eating or drinking after midnight. Bring your ID, | insurance card, and a list of medications.

Create custom templates

Pre-Operatory Instructions

Dear Patient,
Your upcoming procedure is scheduled for November 15, 2023, at 8:30 AM at City General Hospital, 123 Wellness Drive, Suite 300. Avoid eating or drinking after midnight. Bring your ID, | insurance card, and a list of medications.

Choose your schedule

Schedule Message

2 Days

Before

Surgery

Cancel

Save

3 Days

4 Days

5 Days

6 Days

Choose your schedule

Schedule Message

2 Days

Before

Surgery

Cancel

Save

3 Days

4 Days

5 Days

6 Days

Choose your schedule

Schedule Message

2 Days

Before

Surgery

Cancel

Save

3 Days

4 Days

5 Days

6 Days

Message
Types

Message Types

Health history

Health history

Health history

Pre-Op Instructions

Pre-Op Instructions

Pre-Op Instructions

Pre-registration

(consents, confirm demographics/insurance info)

Pre-registration

(consents, confirm demographics/insurance info)

Pre-registration

(consents, confirm demographics/insurance info)

Post Op Call

Post Op Call

Post Op Call

Patient Electronic payments

COMING SOON

Patient Electronic payments

COMING SOON

Patient Electronic payments

COMING SOON

Appointment Reminders

Appointment Reminders

Appointment Reminders