Patients visiting surgery centers often face a range of frustrations that can leave them feeling overwhelmed and dissatisfied. These pain points can erode trust and impact the overall patient experience. At Procision, we understand these challenges and have developed a robust patient portal and communication tools to eliminate inefficiencies and drastically improve the patient experience.

Common Frustrations in the Patient Journey

1. Answering the Same Questions Repeatedly

   • Patients are often asked to provide the same information multiple times—from the initial visit to pre-operative assessments—despite having already shared these details with their physician. This redundancy not only wastes time but also creates frustration.

2. Calls During Inconvenient Hours

   • Many surgery centers rely on phone calls during regular business hours to communicate critical information. For patients with full-time jobs, taking these calls can be disruptive and stressful.

3. Excessive Communication

   • Patients often receive numerous calls for pre-admission testing (PAT), appointment reminders, post-operative surveys, and billing inquiries. The sheer volume of calls can be overwhelming and difficult to manage.

4. Last-Minute Cancellations

   • Failure to complete all required pre-operative tasks can lead to last-minute surgery cancellations. This not only frustrates patients but also disrupts the surgery center’s schedule.

A Solution That Puts Patients First

Our integrated software addresses these pain points with a patient-centric approach, streamlining the experience and improving satisfaction:

1. Centralized Information Sharing

   • With our robust patient portal, patients only need to provide their information once. The system securely stores and shares data across all necessary touchpoints, eliminating redundancy.

2. Convenient Communication Channels

   • Our platform offers automated communication, reducing the reliance on phone calls during business hours. Patients can access information and respond at their convenience.

3. Task Completion Tracking

   • Our software includes automated reminders and progress tracking for pre-operative tasks. Patients receive timely nudges to complete necessary steps, minimizing the risk of last-minute cancellations.

The Result: A Better Patient Experience

By addressing these common frustrations, our solution empowers surgery centers to:

• Enhance patient satisfaction through seamless, transparent communication.

• Improve operational efficiency by reducing scheduling disruptions.

• Build trust and loyalty with patients who feel respected and valued.

Transform the Patient Journey Today

The patient experience is at the heart of any successful surgery center. With Procision's vertical software, you can eliminate inefficiencies, streamline communication, and create a more positive experience for every patient. Discover how our solution can revolutionize your surgery center—schedule a demo today!